![]() ![]() Need more help? Drop us a message at any assistance with FlockMail. If so, check out common email bounce back scenarios for a possible solution. It's wise to determine if the sender is receiving any bounce back email at their end. An email can be labeled as spam for numerous reasons like misleading subject line, not including a physical address, the body of the email containing spam triggering words, so on and so forth.Īllow sufficient time to ensure there is no message delay from the sender's end. alert-warningĬheck for rules and filters on webmail and your local mail client(s).ĭefault email filters are applied on the server that sends legitimate emails to the primary inbox, while suspicious emails are sent to the junk or spam folder. As the email server forwards and stores each email based on the filter(s) applied, emails might automatically be moved into folders and not show up in your inbox. ![]() Filters & forwardingįilters are set for the purpose of organizing and separating emails into different folders based on specified criteria. We suggest running a quick test via webmail for incoming emails if you do not seem to receive it on a local email client. alert-successĬlick here to check common third-party app's configuration steps. When setting up your email client (i.e., Outlook, Mac Mail and Thunderbird), make sure the incoming mail server settings and ports, as well as your username and password, are correct. ![]() If you've recently updated your DNS, sit back and relax for a couple of hours before resuming your work on FlockMail. It usually takes 24-28 hours for the DNS record update to take effect. DNS PropagationĬhanging the nameserver, MX or A records can certainly affect the email services. This issue can be handled by troubleshooting your current connection, disabling extra connections, flushing the DNS cache, changing your computer's default DNS server, and simply resetting your router. Looking for FlockMail MX records? Click here to set up your domain's MX record.Įmail traffic can also be hindered by an unresponsive or incorrect DNS server. Check the box next to Leave messages on server. Click the small 'plus sign' to the left of the account to expand the list beneath it. If you establish that you are not receiving any incoming email, please ensure that your domain's MX record points to FlockMail. The following steps helped me to speedup Thunderbird so that it got usable again. When Thunderbird opens, click Tools, then Account Settings from the menu bar. Here are a few situations you may encounter: There can be several reasons why you are unable to receive email. ![]()
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